Tailored Living (Burnaby, Coquitlam, Maple Ridge, Pitt Meadows, BC)

Your Home, Tailored to the Way You Live

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The Five Most Common Objections to Getting a Free In-Home Consultation (And Why You Shouldn’t Listen to That Nagging Voice In Your Head)

tailored-living-design-processMaybe you’ve been thinking about getting your closet, garage, home office or laundry room made-over. Perhaps you are one who has been sitting on the fence for awhile, trying to decide whether to move forward on such a project. Or maybe you only just recently stumbled on Tailored Living at a local Home Show or on the Internet, or encountered an acquaintance who raved to you about her ultra-organized, super-efficient new closet and thought maybe you’d benefit from one too.

If you relate to any of these scenarios, you are the type of homeowner that Tailored Living had in mind when it designed its Free In-Home Consultation.

1) I don’t have time to sit down and listen to a long presentation. Don’t you hate it when you’re contacted by a salesman who talks you into a “short” in-home presentation, only to show up at the appointed time with a display board, an iPad with a 100-question survey, a product catalog and a giant box filled with samples (and “you simply MUST see them all,” he insists)? And suddenly you realize that by “short” he meant at least an hour, probably more, and you’re desperately grasping for excuses to get him to leave.

Tailored Living’s expert representatives know that your time is valuable, and they are committed to respecting that. After all, it’s a privilege to be invited into someone’s home as a guest, and our reps make gracious guests. We don’t come with a three-dimensional display board, a questionnaire or dozens of samples. It’s really just a congenial visit. No props, just ideas and suggestions. It only takes 15 minutes or less of your time (unless you get so excited about the possibilities that you invite us in for coffee). Not only that, but your representative is also your contractor, so he or she really knows what they are talking about when it comes to potential products, design and installation questions. There is no second-guessing, no empty promises, and no communication gap between rep and contractor.

2) There’s no such thing as “free.” There MUST be strings attached, or fine print or a hidden clause or something….. Tricking potential customers is NEVER good for business, no matter what that business is. There’s no fine print anywhere on our website, catalog or other marketing materials. “Free” really means free. No strings. You don’t have to do anything or buy anything if you don’t want to. We authentically appreciate the opportunity to see and talk about your home with you and we want to earn your trust.

3) I don’t want to be hassled by a high-pressure salesperson. Tailored Living’ reps are not salesmen (see point #1). They are owners and contractors whose genuine interest is to help you make living easier by getting better organized with custom solutions and systems for every individual or family. You will probably receive a follow-up phone call after your in-home consultation, especially if you’ve indicated an interest in a renovation. However, we won’t call if you ask us not to, and we won’t spam your email inbox. Remember, we want to build trust, so we’ll respect any contact requests that you make.

4) I can’t afford a renovation right now. We know that doing any kind of a home reno, even small ones, can be costly. However, many homeowners don’t realize that they can achieve a desired set of results at a lower cost simply by choosing more economical (but equally-functional) materials or accessories, or slightly altering a particular design feature. The only way to find out this information is through an in-home consultation. Additionally, Tailored Living doesn’t outsource the actual renovation work to a third-party, which also helps to keep costs lower than other companies in the market.befunky-collage-2

5) My closet/garage/house is so small there is nothing anyone can do to improve its storage capacity. There is no space too small that Tailored Living cannot transform into a fully-functional and highly efficient storage space. In fact, Tailored Living was founded on the philosophy of improving small spaces because they are usually the ones that need the most organizational help. (If you had ample space you probably wouldn’t have thought of us in the first place.) Because everything is custom-cut, shaped and designed to fit your space, size doesn’t matter at all.


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New Eyes for Your Closet

Light almond-coloured reach-in closet reno by Tailored Living as seen on Property Brothers

August is a busy month for all three of the greater Vancouver Tailored Living dealerships. Of course, summer time always brings holidays, and many of us have already traveled this summer or have plans to do so before the summer is over. Juggling vacation plans and busy workloads is keeping us on our toes this summer, with closet and garage renovations topping the list as the most requested jobs these days.

Since we’ll be rolling into fall sooner than you probably want to think about, we wanted to take this opportunity to talk about closets. Closets are always on people’s minds during that transition from summer to fall, probably because along with it comes the transition from tank tops and short sleeves to bulky sweaters and overcoats. Somehow the space in the closet seems to shrink in the fall, and home owners start to get frustrated with their closets all over again.

Instead of going through closet angst every fall, now is a good time to start thinking about a little bit of closet rehab. That summer-to-fall transition is always a great time to do a comprehensive clean-out, getting rid of things that are outgrown or out-of-style and pass them on to a local charity organization.

We’ve addressed the issue of cutting down on clutter before, getting your closet ready for fall and other closet-related tips. We highly recommend you take a few minutes to revisit these old blogs for inspiration and ideas.

Getting organized isn’t easy, and, no matter how you try to look at it, not very fun either. But in the end if you can stay on top of closet clutter your life at home will be a little easier. Don’t let lack of inspiration be the thing that stops you, either. TailoredLiving.com is full of ideas and custom solutions that can help you make the most of the space in your closet, even if your closets are small. Check out some of our closet solutions, or browse our online brochure, which is filled with real-life stories that will probably resonate with you on some level.

We also know that sometimes it just takes a fresh pair of eyes to come in to your home and see the possibilities that you can’t. When you’ve lived in your home for a while and looked at your closet several times a day for weeks, months or years, it can be very hard to envision the potential it actually has. Bringing in one of Tailored Living’s home organization experts can be an eye-opening experience. They’ll have all kinds of ideas you probably never even thought of, and access to products that can be completely customized to accommodate the things that you want to store in your closet. Consultations are always free and come with no obligation to purchase anything. Once our customers really understand what is available to them, though, they are almost always eager to get us to come back.

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No More Excuses- We’re Dispelling Three Common Misconceptions about a Tailored Living Free In-Home Consultation

Tailored Living is well-known for offering potential customers free, no-obligation in-home consultations.  In spite of this guarantee, we often get some common objections to the idea of having one.  We’re going to dispel three common misconceptions about getting a Tailored Living in-home consultation.  No more excuses!

1) I’m going to get pressured during the consultation.  Some companies come in to your home with big display boards and stacks of paraphernalia and an intimidating formal presentation.  Not us.  A Tailored Living in-home consultation is a very informal, low-key visit.  We don’ set up big displays and bombard you with literature.  We simply listen to you while you describe the space challenges that you face and the kind of personalized storage solutions you would like to achieve if you could have whatever you wanted.  We look at your space and offer practical suggestions and custom storage ideas based on what you’d like to achieve.  If you like, we can take your ideas back to our offices and come up with a potential 3-D design for your space using our exclusive D’Vinci design software.  But we’ll never, ever pressure you into signing a work order or buying something that doesn’t work with your lifestyle.

A Tailored Living representative showing a client his personalized 3D design plans

You’ll be able to see your design plans in three dimensions

2) I’m going to get hounded after the consultation.  If you express an interest in a custom storage solution, we will follow up with a phone call or perhaps a visit with your 3-D design plans or any other contact that you request.  But by no means will you ever get hit with repeated phone calls, nor will we stuff your email inbox full of spam.  Any follow up contact will be initiated by you or your expression of further interest in pursuing some type of a project.

3) In-home consultations take too much time.  We know that you’re busy.  You have jobs, obligations, a family.  We value your time, so we don’t come in to your home like other companies do with a lengthy presentation.  In-home consultations are always under one hour, and in most cases they take less than thirty minutes.

There is simply no better way to get a full picture of  how a Tailored Living closet, garage, home office or other renovation and custom storage solution can improve your daily life and the functionality of your home that with an in-person consultation.  You really have nothing at all to lose, but possibly much to gain in terms of the organization (and the time savings that come with being organized) it will bring to your life and the amount of stress related to disorganization that it will cut down.

On a different note, Terry from Tailored Living, Vancouver is off to the Tailored Living national convention this week.  Terry is looking forward to learning more about what’s new in the industry and how better to serve his customers in the Vancouver/North Vancouver region.  This year’s convention them is “Move,” and convention-goers and Tailored Living franchise owners will be using the hashtag #TLMove2015! to Tweet and post convention updates and other information.  If you want to get in on the conversation, be sure to add #TLMove2015! to your social media posts.

Tailored Living's Move 2015 convention logo

And, finally, Tailored Living just launched a brand new “renovated” and updated Website.  The address is the same (www.tailoredliving.com).  We love the new “open” and bright feel of the updated site.  It has bigger pictures and font and is easier to navigate.  Make sure you pay it a visit.