Tailored Living (Burnaby, Coquitlam, Maple Ridge, Pitt Meadows, BC)

Your Home, Tailored to the Way You Live

The Five Most Common Objections to Getting a Free In-Home Consultation (And Why You Shouldn’t Listen to That Nagging Voice In Your Head)

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tailored-living-design-processMaybe you’ve been thinking about getting your closet, garage, home office or laundry room made-over. Perhaps you are one who has been sitting on the fence for awhile, trying to decide whether to move forward on such a project. Or maybe you only just recently stumbled on Tailored Living at a local Home Show or on the Internet, or encountered an acquaintance who raved to you about her ultra-organized, super-efficient new closet and thought maybe you’d benefit from one too.

If you relate to any of these scenarios, you are the type of homeowner that Tailored Living had in mind when it designed its Free In-Home Consultation.

1) I don’t have time to sit down and listen to a long presentation. Don’t you hate it when you’re contacted by a salesman who talks you into a “short” in-home presentation, only to show up at the appointed time with a display board, an iPad with a 100-question survey, a product catalog and a giant box filled with samples (and “you simply MUST see them all,” he insists)? And suddenly you realize that by “short” he meant at least an hour, probably more, and you’re desperately grasping for excuses to get him to leave.

Tailored Living’s expert representatives know that your time is valuable, and they are committed to respecting that. After all, it’s a privilege to be invited into someone’s home as a guest, and our reps make gracious guests. We don’t come with a three-dimensional display board, a questionnaire or dozens of samples. It’s really just a congenial visit. No props, just ideas and suggestions. It only takes 15 minutes or less of your time (unless you get so excited about the possibilities that you invite us in for coffee). Not only that, but your representative is also your contractor, so he or she really knows what they are talking about when it comes to potential products, design and installation questions. There is no second-guessing, no empty promises, and no communication gap between rep and contractor.

2) There’s no such thing as “free.” There MUST be strings attached, or fine print or a hidden clause or something….. Tricking potential customers is NEVER good for business, no matter what that business is. There’s no fine print anywhere on our website, catalog or other marketing materials. “Free” really means free. No strings. You don’t have to do anything or buy anything if you don’t want to. We authentically appreciate the opportunity to see and talk about your home with you and we want to earn your trust.

3) I don’t want to be hassled by a high-pressure salesperson. Tailored Living’ reps are not salesmen (see point #1). They are owners and contractors whose genuine interest is to help you make living easier by getting better organized with custom solutions and systems for every individual or family. You will probably receive a follow-up phone call after your in-home consultation, especially if you’ve indicated an interest in a renovation. However, we won’t call if you ask us not to, and we won’t spam your email inbox. Remember, we want to build trust, so we’ll respect any contact requests that you make.

4) I can’t afford a renovation right now. We know that doing any kind of a home reno, even small ones, can be costly. However, many homeowners don’t realize that they can achieve a desired set of results at a lower cost simply by choosing more economical (but equally-functional) materials or accessories, or slightly altering a particular design feature. The only way to find out this information is through an in-home consultation. Additionally, Tailored Living doesn’t outsource the actual renovation work to a third-party, which also helps to keep costs lower than other companies in the market.befunky-collage-2

5) My closet/garage/house is so small there is nothing anyone can do to improve its storage capacity. There is no space too small that Tailored Living cannot transform into a fully-functional and highly efficient storage space. In fact, Tailored Living was founded on the philosophy of improving small spaces because they are usually the ones that need the most organizational help. (If you had ample space you probably wouldn’t have thought of us in the first place.) Because everything is custom-cut, shaped and designed to fit your space, size doesn’t matter at all.

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